Introduction
clearline-repair ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.
Personal Information Provided by You
The personal information we collect may include:
- Name and contact details (email address)
- Property address (for service delivery purposes)
- Service preferences and requirements
- Communication history with our team
- Any other information you choose to provide in enquiry forms
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services
- To respond to your enquiries and service requests
- To prepare and send quotes for garden services
- To schedule and coordinate service delivery
- To improve our website and service offerings
- To communicate with you about services, updates, and promotional offers (with your consent)
- To comply with legal obligations
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing or scheduling software.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
To exercise any of these rights, please contact us using the details provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policy of every website you visit.
Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.
Contact Us
If you have questions or comments about this privacy policy or wish to exercise your privacy rights, please contact us at:
clearline-repair
147 Garden Way
Richmond VIC 3121
Australia
Email: [email protected]