Our Commitment to Data Protection
clearline-repair is committed to ensuring the protection of personal data in accordance with the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs). This page explains how we comply with data protection requirements and outlines your rights as a data subject.
Data Controller Information
For the purposes of the GDPR, clearline-repair acts as the data controller for personal information collected through this website and in the course of providing our services.
Contact Details:
clearline-repair
147 Garden Way
Richmond VIC 3121
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications)
- Contract: Where processing is necessary for the performance of a contract with you (e.g., providing garden services you have requested)
- Legal Obligation: Where processing is necessary for compliance with a legal obligation
- Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests
Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights in relation to your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of receiving your request.
Right to Rectification
You have the right to request that we correct any personal information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions. This right is also known as the "right to be forgotten".
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions. This includes the right to object to processing for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
How to Exercise Your Rights
To exercise any of your rights, please contact us using the details provided above. We will respond to your request within one month. In certain circumstances, we may extend this period by a further two months if the request is complex or if we receive a number of requests.
We may need to verify your identity before processing your request. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
Data Transfers
As an Australian company, some of your personal information may be transferred to and stored in Australia. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.
Security Measures
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data where appropriate
- Measures to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems
- Regular testing and evaluation of security measures
- Staff training on data protection matters
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Complaints
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with a supervisory authority. For individuals in the EEA, you can contact your local data protection authority. For individuals in Australia, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Information
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.